| Below are some details of the most likely causes for unsuccessful ordering, along with some suggestions on how to correct them; should none of these answer your query, please do not hesitate to contact Smart T's Ltd by e-mail, sales@t-shirt.uk.com , post, 19 Mill Road, Hawley, Kent DA2 7RY or phone, +44 (0) 1322 280 089 (Mon - Fri 09.30 - 17.30 GMT) - standard call charges apply.
PAYMENT NOT AUTHORISED
The WorldPay window should give an explanation of successful transactions or reasons for failure (expired card, incorrectly keyed numbers etc). This message is displayed in the box window which appears following your "confirm order" command; the message will appear at the head of the box, in red text. If you have mis-keyed your card details, please try again. If the message states the card is not valid, please ensure you are using an in-date and accepted card. If you still have problems, you should contact your card issuer.
To Top
FAILED CONNECTION TO ON-LINE PAYMENT PAGES
Failed connection to WorldPay pages, having selected your payment method "via WorldPay Secure Server", may be caused by 'pop-up blockers'. Below, we have tried to explain the meaning of these, there usage and ways to work with them or even avoid them. Click_here to find out how to turn off your pop up blocker. However, we are unable to identify every piece of software employing them and so are unable to give advice on an 'individual' basis.
What are Pop-ups?
Any time your web browser opens a new window, the new window is known as a Pop-up Window. Such windows normally open as new, smaller browser windows within, and on top of, the main browser window.
To Top
Why use Pop-ups?
We, and many sites like us, use a Pop-up window to connect you to our Secure Payment Server both to ensure that your privacy is maintained and to ensure that you receive visual feedback of the fact that you are securely linked to the payment site.
What's wrong with Pop-ups, then?
In recent times, some unscrupulous site owners have used Pop-up Windows to impose advertising and other annoyances. Since some of this was, and is, pornographic, there are concerns that minors could be influenced by such displays.
The method of creating the pop-up windows gives the net-surfer (ie 'you') no control over them or their content.
What can I do now?
Software manufacturers have taken the lead to prevent sites employing Pop-up Windows from the possibility of exposing vulnerable users to certain material.
However, as these connections are created in the same way as we use to assist you, we have been 'frozen out' as much as the tricksters.
Below, we have attempted to explain how to retain this protection and enable full access to our site (and other sites such as ours) as you see fit.
To Top How did the Pop-Up Blocker get onto my system?
As most users are now aware, Microsoft control what happens on any Windows-based PC very closely. One of the facilities they have implemented in recent years is the ability to automatically update your Windows operating system, including your web browser, essentially without advising you, the user. In many respects this is a good and useful facility, but can go wrong when those in control start to make significant decisions on your behalf, without informing you and/or asking your consent.
It is just such a thing that has happened with the implementation of a recent update to Microsoft Internet Explorer (MSIE). When the web browser part of the operating system is automatically updated to what Microsoft refer to as Service Pack 2 level - designed to patch myriad known bugs in MSIE version 6 - the Pop-up Blocker is automatically installed on your web browser and enabled by default without advising or asking you. It is this Big Brother style action that has caused so many difficulties for web browsers and site owners alike. If you are today using a web browser referred to as MSIE6 SP2 - and it is highly unlikely that you are not - then this problem will rear its head in your browsing unless you have already done something to improve the situation!
If you care to click on the "Help" menu of your browser and then click on the item "About Internet Explorer" you should see a window similar to that shown below, in which the version of the browser has been highlighted - here it is the troublesome MSIE6SP2 - but this copy has been tamed! You can learn how to do it too, below!
NB: There are other Pop-up Blockers around but these are generally willingly installed by users who understand what they are and how they operate - and the user controls the installation and parameters. The troublesome issue with the MSIE Blocker is that most users don't even know that it has been installed, much less that it has, by default, been enabled and set to completely block ALL forms of Pop-up Windows.
To Top
How do I stop the Pop-up blocker interfering with my browsing?
Let's first confirm that the Blocker is installed and check if it is enabled (switched on). At the top of the browser window, you will see the menu bar: this normally contains the following entries: File; Edit; View; Favourites; Tools; Help. If you left click on the word "Tools", a menu will drop down (see illustration, below) and if you roll your mouse down across the listed items in this menu, a side menu will pop out when you roll over the word "Pop-up Blocker" - as illustrated.
If your menu shows the words "Turn Off Pop-up Blocker" - as the one illustrated, then we are pretty certain we have found the potential browsing problem. If the Blocker is already turned off - which should prevent any problems - the menu will look like this instead:
Note that in this case the sub-menu carries the option "Turn On Pop-up Blocker" - the logical alternative to the current state of the blocker being turned "Off". If it is already switched "off" and you still cannot connect, Then you may have another pop up blocker installed.
Please contact your systems provider or installer for help!
If the above checks show that your system has the Pop-up Blocker switched "On" then for a 'quick-fix' solution to the problem, you could simply turn the Pop-up Blocker Off by clicking on the appropriate line in the sub-menu, as highlighted, below.
For a rather more sophisticated solution, which permits free browsing over our website, yet retains the protection against unwanted Pop-ups, The Smart T's site can be made a "Trusted Site", following the simple process described below. This is arguably a better solution than simply switching the Pop-up blocker Off:
Firstly, click on the sub-menu item "Pop-up Blocker Settings", as shown below:-
This will cause the Pop-up Blocker Settings window to appear, which should look like this:-
We now proceed to make a 'trusted site'. In the block entitled "Address of Web site to allow", type the URL www.t-shirt.uk.com. Having typed in the URL, simply click on the button marked "Add" to add the site to the list of trusted sites. The URL www.t-shirt.uk.com will now appear in the large box entitled "Allowed Sites". Other sites may be added in a similar manner. Now click on the "Close" button to finalise the task.
Your browser is now set up to allow Pop-up Windows to open on our site only. This enables you to view the expanded product images as well as - most importantly - accessing our secure payment server. Unless the settings have been altered, as described here, it will not be possible for you to select to pay for goods through our secure on-line payment service at Worldpay
To Top
Does this make my system vulnerable to attack?
In a word, No! All that these settings do is permit Pop-up Windows to open when you are on the Smart T's website. The instructions here do not permit Pop-ups to appear when you visit other sites. They do nothing to alter or compromise the basic security offered by the browser itself - such as it is. The settings have no effect on your email system nor on any Anti-Virus software that you may (and should) have installed.
To Top
|